Stated Returns and Warranty Policy

The customer may return the defective part upon authorization of our technical support manager. Upon receipt of the defective part, we will forward it to our manufacturer. The manufacturer will determine whether it will be repaired or replaced under warranty within 5 business days of their receipt of the part. Once it has been determined that the part was defective, it will either be repaired or replaced at the determination of the manufacturer. Shipping cost (via Ground only) will be credited to the customer account upon determination that a defect will be covered under warranty. All expedited shipping costs to be paid for by the customer. It is always the option of the customer to purchase a new part. The customer may not, under any circumstance, receive a refund for any part unless he/she returns it within 30 days of its purchase.

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Limited Warranty

Warranties on the CNC machine’s mechanical and control systems components is 1 year from the date the equipment left the CERT facility, FOB CERT factory Kellyville OK; whether by pick-up or shipment. Standard warranties are only valid to the original purchaser.

Hypertherm plasma power supply units are warranted by the manufacturer for 36 months from purchase date from our distributor. Hypertherm plasma torches are warranted for 12 months from purchase date from our distributor. All Hypertherm warranties are to be handled directly through Hypertherm’s Customer Support Team at (800) 737-2978.

No defective goods are to be returned without authorization of seller. The sole purpose of the stipulated exclusive remedy shall be to provide the customer with free repair and replacement of defective Goods in the manner provided herein. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as the Seller is willing and able to repair or replace defective Goods in the prescribed manner. The foregoing warranty is in lieu of all other warranties, express or implied, including those of merchantability or fitness for any purpose not expressly set forth herein. No affirmation of Seller, by words or action, other than as set forth in this Section shall constitute a warranty. Seller’s warranty does not apply to any Goods which have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, modification (including by not limited to use of unauthorized parts or attachments), or adjustment or repair performed by anyone other than Seller or one of Seller’s authorized agents. When returning products to Seller packaging must be adequate or all warranty is null and void. Buyer will pay for the cost of Shipping to the Seller for all warranty repairs.